Office Policies
Access to Care
Each patient will be assigned a primary care provider within the practice.
Each patient will have a primary provider assigned within RXNT, our software system.
We a currently a single provider practice and questions or concerns for provider may be submitted through RXNT patient portal or admin@intermountainwellnessllc.com.
RXNT is the EHR software we use. We use features to periodically alert our patients, using their preferred mode of communication, as to when labs, visits, tests, and vaccines are due.
Clinical protocols guide our decision-making.
Same day telehealth visits will be available on the daily schedule and can be scheduled via Patient Portal. Emergency services are not provided through this practice.
Every effort is made to return phone calls and web messages in a timely fashion. Emergency care is not provided at this office, and all telephone calls and messages will be addressed during operating hours which are Friday through Sunday.
Within reason and provider availability, we will try to accommodate the patient’s preferred means of communication with us, including language preference.
Due to limited weekly scheduling and provider availability, emergency services are not available through this office. In the event of a mental health emergency, pt is to call 911 or locate the nearest crisis center or emergency. Patient’s may also access Colorado Mental Health Line by dialing 988.
Language preference, race, ethnicity, gender and other important identifying information is recorded as demographic information upon the first visit to the practice. Modifications should be requested in writing.
Prescription education is available through RXNT in English and Spanish. Other patient education resources are available online in other languages.
We do not accept insurance at this time.
All visits must be paid for before medications are prescribed.
Insurance and Payment Policies
Patients are expected to provide us with up-to-date information and demographics. Current ID, preferably driver’s license, are required and must be verified and scanned at every visit if there are any changes. We request Social Security numbers (SSN) for billing and identity verification purposes. If a patient requests not to furnish his/her SSN, the patient should provide another form of identification. Outstanding balances due to incorrect insurance information become the patient's full responsibility.
Payment Policy: Payment of balance is required at the time of visit, without exception, unless arrangement has been made with the billing office one week prior to the visit. A patient who owes a balance to the practice needs to pay the balance in full before being seen by any provider. Prescriptions and lab requests will not be released until balance for visit has been paid.
Co-pays: Not applicable at this time.
Deductibles: Not applicable at this time
Collections Policy: We request prompt payment of outstanding bills. Payments can be phoned in to our office. After two statements have been sent and a courtesy call, accounts with outstanding balances will be referred to a collection agency. Patients with accounts referred to a collection agency will be dismissed from the practice with a letter mailed to the address listed in our system.
Self-pay Patients: Payment in full is required at the time of service. Prescriptions and lab requests will not be released until payment has been made. Thank you for understanding.
**Laboratory bills or bills for outside services not rendered by our practice: These are solely the responsibility of the patient, and are matters between the patient and the outside entity. Our practice may provide assistance with additional codes and will make every effort to avoiding tests that are unnecessary or not covered by insurance.**
Visit Policies
Lateness Policy: Every effort must be made to start on time. If a patient arrives more than 5 minutes late for a 15 or 30-minute follow-up visit or more than 15 minutes late for a physical or pre-operative assessment, the appointment may be cancelled or rescheduled for another time. Patients whose appointments are cancelled due to lateness may be subject to the $50 no-show fee.
“NO-SHOW” Policy: If a new patient does not show up for his/her first visit, he/she will not be rescheduled with the practice. Patients who fail to come for an appointment are subject to a $50 no-show fee. Failure to appear for appointments on more than one occasion may result in dismissal from the practice.
CANCELLATION Policy: A patient who does not call to cancel an appointment more than 24 business hours in advance, will be charged a $50 same-day cancellation fee.
We are a virtual practice only. Patients require an annual physical from a primary care provider or a letter stating fitness for telehealth visits.
Prescription Policies
Prescription Refill Policy: Patients are asked to request refills through the patient portal. Prescriptions for controlled substances will only be written or authorized by the providers. The practice reserves the right to decline to refill or prescribe a controlled substance for any reason. Chronic narcotic and benzodiazepine use is discouraged for safety reasons and because better alternatives exist. Benzodiazepines and stimulants will not be prescribed together.
Prescription Refills When Overdue for Visit: Any patient on long-term prescription medication should be seen no less than every 90 days.
The prescription list: This is available to patients via the Patient Portal and will be kept up-to-date at the time of visit or telephone call via review with the staff or provider.
Medical Records Policies
A signed, completed Medical Records Release Form is required, with the exception of the release of records for the coordination of current medical care. Medical records will not be released until payment is received.
Medical records may be faxed by staff members to other doctors’ offices upon request, on a need-to-know basis, particularly when the matter is urgent. Faxes will be tracked within RXNT.
RXNT is our electronic medical records and practice management system. Incoming documents are filed in the chart in a logical and organized manner.
Medical records are viewed by staff members on a need-to-know basis only.
Practice Web Services
It is the policy of our practice to maintain the highest degree of security with the web products we offer. We do not correspond with patients via regular e-mail, as the security of e-mail is not fail-safe. The Patient Portal is the form of e-mail we use, which does require a secure log-in with banking-level security for protection of private information.
Website: As a service to our patients, we have established this website, which is for informational purposes. It will be updated periodically and includes resources suggested by our patients. Our website's Resources page links to interactive health resources to assist patients, families and caregivers in monitoring and self-management of chronic conditions, including educational materials which are multi-lingual. The Resources page also features community-based resources. We also have written materials of a similar nature available.
Patient Portal: Our practice, upon patient request, grants web access via a unique user ID and password. The portal allows patients to schedule appointments, see the date of a last appointment, request refills, view lab results, view patient education material and communicate securely with us. radiology requests, etc. Messages may be sent directly to the provider or staff and should be brief and related to the patient’s own healthcare. .
Interface Labs: Quest or Labcorp lab results will become available on the portal, once reviewed by the provider.
RXNT APP: There is a free smartphone app for Android and iPhone users.
Instagram: Like us and follow our Instagram page for helpful health tips, healthy recipes, articles, and news about the practice.
Referral Policy
Requests for Referral: We require two business days’ advanced notice for referrals. We do not currently accept urgent referrals due to limited weekly availability. The practice is open Friday through Sunday.
Information from Other Providers: Our office serves as a hub for all of a patient’s medical information; therefore, it is essential that all other providers fax e-Transit or mail consultation notes, lab results, diagnostic test results and any other important health information to us. Our fax number is 680-255-5829.
General Policies
Privacy Policy: Our office follows the guidelines established by HIPAA and HITECH regulations. Our partners in practice and in business are held to the same standards through Business Associate Agreements.
An electronic registry will be utilized to organize care and may be utilized to report data to insurance companies and public health agencies. Data generated by the practice for research purposes is confidential, and safeguards are in place to insure proper security. Upon request in writing, patients may opt out of the PCMH model including participation in the registry.
The security and preservation of data are top priorities. We will abide by existing statutes which mandate timely reporting of any breach in security.
Patients receive a copy of their note, or may receive an electronic copy of their office visit, at the end of the visit. Patients are encouraged to keep a hardcopy personal health record (PHR) in safekeeping or, if online, to take precautions to ensure the privacy of their PHR.
Our practice seeks to partner with initiatives that will produce interfaces between medical offices, hospitals, labs and other healthcare facilities with HIPAA safeguards in place.
Discretion to Change Providers: A patient has the right to be seen by the provider of his/her choice and has the freedom to switch providers within our practice or to pursue healthcare outside of our practice with no interference on the part of providers or staff members. A patient who has been dismissed by the practice may not be scheduled with any provider in the practice.
Dismissal From the Practice: Dismissal from the practice does not result in exemption from payment of balances due. Referral to a collections agency is grounds for dismissal, and we follow Maryland State guidelines with respect to notification of dismissal.
Samples Policy: We do not store samples of controlled substances on our premise as we are a telehealth practice only.
Pharmaceutical Representatives: Our providers do not accept calls or drop-in visits from pharmaceutical representatives or other vendors due to our practice being virtual only.
Students: We are not currently accepting students at this time.